Shipping / Layaway / Delivery

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 When will my super great Frockify item(s) ship? 
All items will ship from Phoenix, AZ. Your order will most likely ship within 1 business day. However, please allow us 1-2 business days to process your order. If you need your order quickly, please email us for a quote for expedited shipping: info@frockify.com
 
 Shipping Within the United States 
We currently offer $6.00 USD flat-rate priority shipping for all domestic orders with free returns within 5 days (see returns page here). Please allow 3-7 business days to receive your order. You will always receive a tracking number for your convenience. 
Please note: we do not ship on the weekend or holidays.

Same-Day Delivery in PHX Only 
Click the Postmates option at checkout.

Furniture Shipping
If item states that it's not available online, that means it is for sale only in our boutique located at 4206 N. 7th Avenue Phoenix, AZ 85013. If you would like to pay for item over the phone, give us a call or message us and we can conduct payment that way. You can either pick the item up, or we can deliver it to you for a flat fee of $20 if you live in the greater Phoenix area.
 
 International Shipping 
We currently ship flat-rate USPS Express International Shipping $20.00 USD, items over 3 lbs ship for $25.00 USD. Your items are delivered between 10-15 business days. Please allow 1-2 business days for Frockify to process and ship your order. 

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Please note: we do not ship on the weekend or holidays.
We cannot offer returns or refunds for items shipped outside of the U.S. at this time.
                          
 Customs / Import Taxes for International Orders 
All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Frockify will declare full $ value on international shipments and must include an invoice for customs should they require it. Frockify will not put a lower value on the parcel.

Layaway
Item must be over $150 to be eligible for layaway. Message us if you want an item on layaway. We will send you a paypal invoice for 20% down (deposit) to hold the item and you have 90 days from when the invoice is sent to pay and we're good to go. Once you have paid the remainder, we will ship it to you immediately. If 90 days passes and the item is still not paid for, the item becomes available again for other shoppers and the deposit is kept as a fee for having it unavailable for other customers for three months. Layaway items are not eligible for return no matter what due to the duration it was unavailable for other shoppers.

 

As always, THANK YOU for your purchase! We love you, Frockify Foxes! 

 

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